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OPTION 1: PASSWORD RESET METHODS FOR PHONE ONLY
OPTION 1: PASSWORD RESET METHODS FOR PHONE ONLY
REQUIREMENTS:
You have the Swann Security app installed and logged in to the same account used when paired the recorder.
The recorder was successfully paired at least once before; much better if you can stream its live view.
Open Swann Security, tap on devices then select your recorder.
Tap on the Password field. (You will be asked to enter your phone’s password orscan your fingerprint to verifyownership of the device)
Once verified, the recorder’s password will be shown.
OPTION 2: HOW TO GET THE RECOVERY CODE USING PC OR MAC
OPTION 2: HOW TO GET THE RECOVERY CODE USING PC OR MAC
REQUIREMENTS:
A monitor and mouse connected to the DVR/NVR
Tap on the Password Field. (You will be asked to enter your phone's password or scan your fingerprint to verify ownership of the device)
Once verified, the recorder's password will be shown.
Download and install Swann Security on your computer.
For Windows, Download Swann Security for Windows (v2.15.0)
For MAC (v2.13.02)Download Swann Security for macOS
Click Auto Search then SEARCH and wait until the search is complete
Take note of the MAC address shown.
On the monitor hit forgot password then enter the MAC address following this format (e.g. BC: 51:FE:22:33) then click UNLOCK.
OPTION 3: PASSWORD RESET FOR GENERATED CODE (IF MAC ADDRESS IS NOT WORKING
OPTION 3: PASSWORD RESET FOR GENERATED CODE (IF MAC ADDRESS IS NOT WORKING
REQUIREMENTS:
A monitor and mouse connected to the DVR/NVR
Tap on the Password Field. (You will be asked to enter your phone's password or scan your fingerprint to verify ownership of the device)
Once verified, the recorder's password will be shown.
INSTRUCTIONS:
Follow option 2 to get the MAC Address.
Get the following information and give to your L2 to generate a temporary password.
MAC Address
Current Date
Go to the login page and enter the generated/temporary password in the admin field.
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