Items That Cannot Be Replaced 

This guide outlines which items are not eligible for replacement in regions outside of Australia, the USA, and the UK. Always confirm warranty coverage before processing.

Items That Cannot Be Replaced (Non-AU/US/UK Warehouses) 

The following items are not replaceable in AU/US/UK regions:

• Theft deterrent stickers

• Swann battery (e.g., SONVW-600BATT) – currently out of stock globally

• CR2 / AA / AAA batteries

• Built-in parts of a camera or accessory (e.g., lens, internal board, internal mic)

• Mounting screws (not guaranteed, confirm case by case)

• Printed user manuals

• Printed Quick Start Guides (QSGs)

Important Notes

• Spare parts are only replaceable if they are part of the original kit and stock is available.

• Consumables such as batteries are not replaceable.

• 3PL Warehouses (third-party logistics): no repairs, replacement or return only.

• If stock is not available, an upgrade option should be offered through the Sales team.

General Rule for Other Items

• Recorders, system cameras, standalone cameras, and accessories with SKUs are typically replaceable (if stock is available).

• Common accessories such as BNC, LAN, Ethernet, HDMI cables, HDDs, fans, adapters, mice, and mounting brackets may be replaced depending on availability.

Process Reminder

1. Verify warranty eligibility.

2. Check if the item is in stock at the relevant warehouse.

3. If the item is not replaceable or stock is unavailable, escalate for an upgrade recommendation.

This ensures clarity for Tech VAs when handling replacement requests in AU/US/UK regions.